Emergency Fire Damage Process Overview

6/9/2020 (Permalink)

CALL (904) 429-4457 FOR ANY FIRE, SMOKE and SOOT DAMAGE RESTORATION NEEDS!!

At SERVPRO of Greater St Augustine / St Augustine Beach, we follow corporate policies around responding as quickly as possible. 

One Hour: Within one hour from notice of loss, a SERVPRO professional will contact you to arrange for service. 

Four Hours: Within four hours of loss notification, a SERVPRO franchise professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage. 

Detailed Explanation: A trained, uniformed and equipped SERVPRO Franchise professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. 

Pretesting: A SERVPRO professional will begin pretesting for restorability, working from the source of the damage outward.

Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope of work will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning, Restoration & Deodorization: SERVPRO Franchise professional's will work neatly and efficiently to help you regain control of your property when a damaging event has occurred. We will use state-of-the-art equipment and restoration techniques to ensure your property is taken care of right the first time. 

Final Walk-through: After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction. 

Call SERVPRO of Greater St Augustine / St Augustine Beach at (904) 429-4457