More Happy Customers!

6/1/2021 (Permalink)

We are only as good as our last job, we appreciate and take all reviews seriously! It's the feedback from our customers that guides us to success!

At SERVPRO of St. Augustine, St. Augustine Beach, S. Nocatee and World Golf Village, we strive to provide all of our customers with the best customer experience possible! 

We know that our customers suffering from water damage, fire damage or mold growth are going through a stressful, emotional time so our highly trained, and friendly team is here to support them throughout the whole process, addressing questions, concerns and educating them on the next steps. 

With over 50+ Google reviews and a 4.7 average Star Rating, we are only as good as our last job and rely on our customer's reviews, feedback, and insight to grow and continue to provide the best possible experience, because after all.. our customers are what make us such a successful restoration company! 

Let's take a look at a few of our latest reviews from happy customers:

"We are currently using SERVPRO of St. Augustine, St. Augustine Beach, S. Nocatee and World Golf Village to have repairs done for some water damage. So far, they have exceeded our expectations. The work they have performed as of now has been excellent! Everyone is friendly and professional. When they leave at end of the day, the place has been nice and tidy. Communication with the office staff has been excellent also. Five stars so far! This is the second time we used their service. Highly recommended!"  -Bill P

Bill is a return customer who suffered a water loss and we not only appreciate his kind testimonial, but him trusting us with his home and restoration efforts for a second time. Thank you, Bill! 

"We are currently using SERVPRO of St. Augustine, St. Augustine Beach, S. Nocatee and World Golf Village for water extraction and restoration services (work is ongoing). They have been professional, courteous, and responsive every step of the way, even managing to get the restoration process underway sooner than expected! The furniture move-out process was seamless and despite yesterday's demolition work (had to remove part of the ceiling) they left the area tidy and neat at the end of the day. This is the second time we have used this company and are very pleased with their services!" - Susan B

Susan is overseeing the work being done in her mother's home, who is living out of town. Our crew is in the middle of the reconstruction process, post water loss, and she has been very complimentary of the cleanliness and professionalism of our team. We could not be happier to have another satisfied, repeat customer! Thank you, Susan! 

"I got home and found water everywhere. My toilet had overflowed. I called SERVPRO of St. Augustine, St. Augustine Beach, S. Nocatee and World Golf Village and they were at my home within the hour. They were very knowledgeable and explained everything as they went about their business. It’s still a work in progress as this just happened yesterday, but I would highly recommend them to friends and neighbors. My workers were Larry, Andris, and Jr. thanks, guys!"  -Margie J

Margie returned home from a long day at work to the last possible thing a homeowner wants to encounter, lingering water from a backed-up toilet that overflowed while no one was home! She was so happy with our quick response time and the knowledge of our emergency crew, she thanked them by name. These kinds of positive remarks make our day and keep our crew happy and encouraged. Thank you, Margie! 

"We are very pleased with the results of our experience with SERVPRO of St. Augustine, St. Augustine Beach, S. Nocatee and World Golf Village. Technicians were courteous, accommodating, and skilled, doing their best to help us meet our deadlines for this rental unit. The office staff was courteous, as well, very efficient and helpful in dealing with our insurance carrier. We highly recommend SERVPRO of Greater St Augustine!" -Malinda D 

We got the pleasure of working with Malinda after her property manager called us when there was a leak in the hot water heater. Malinda had a new renter about to come in, so our restoration and reconstruction team had to work quickly to meet all foreseen deadlines. Malinda was so kind and thankful throughout the whole process and even baked us a cake to thank us for all the hard work. Thank you, Malinda! 

More happy customers created! Should disaster strike and you find yourself in need of water damage extraction and water damage restoration, fire damage restoration, mold mitigation, storm damage response, crime scene or biohazard cleanup, or reconstruction services in St. Augustine/ St. Augustine Beach and surrounding St. Johns County communities, you can count on SERVPRO of St. Augustine, St. Augustine Beach, S. Nocatee and World Golf Village. If you have any questions, want more information on the services we offer, you can check out our website here, or call our friendly office staff. As a 24/7/365 emergency restoration company, someone will answer your call 24/7, with no automated or voicemail system because we know that timely response leads to better restoration and mitigation results, keeping time and project costs down! Call us at 904-429-4457 for emergency response, or to schedule a free estimate!